HEALTH & FITNESS
MEMBERSHIP TERMS & CONDITIONS
Please read our membership terms & conditions below. If you do not understand any of the conditions please contact us for clarity before agreeing. Thank you.
Applicable to all memberships:
1. Membership is not transferable between customers.
2. All monthly memberships are paid by Direct Debit on the 1st of the month. New customers must make a ‘cover payment’ by cash or card to cover the period of membership from the day you join until the first Direct Debit payment is taken.
3. All members should report to reception when visiting the Centre.
4. It is the member’s responsibility to inform the Sports Centre Staff of changes to your name, address and/or telephone number as soon as possible.
5. All members are required to have a photograph taken for sports centre records.
6. All users must be aware of emergency escape routes. In the event of an emergency, users must evacuate to the assembly point indicated on the notices at each exit.
7. If you require first aid assistance, please contact the nearest member of staff.
8. It is compulsory for all new members to have an ‘Introduction’ session with an instructor when they join and to use the equipment in accordance with the manufacturers recommended guidelines.
9. Last admission to the fitness gym is 30 minutes before the closing time.
10. Food and fizzy drinks are not permitted in the fitness gym.
11. The use of mobile phones for telephone calls or sending text messages/emails within the gym is strictly prohibited.
12. Members may not wear denim, formal wear or hats/caps while in the fitness gym and must have clean and appropriate sports trainers.
13. Tomlinscote School reserves the right to withdraw membership or prevent access to any individual group whose behaviour is deemed inappropriate.
14. Any faulty/damaged equipment should be reported immediately to a member of staff.
15. Health and safety signs/documentation must be read prior to using the fitness gym.
16. No cameras or other photographic apparatus may be used in the fitness suite without permission from management.
17. We ask members to wipe down equipment after use with paper towel and spray provided.
Specific to Advance Memberships (12 months paid up front)
Cooling Off Period
18. You have seven days from the date of purchase to request a refund. After 7 days it is non refundable.
19. If you choose to cancel within seven days of purchase a fee of £10 will be charged to cover administration costs and if the facility is used during the first 7 days £6.75 per visit will be deducted from the refund.
20. Refund requests must be made by email to sportscentre@tomlinscoteschool.com or in writing and submitted by post to The Manager Tomlinscote Sports Centre (address at end of terms & conditions)
Renewal
21. We will attempt to contact you by telephone and email with the details you supplied when you joined to discuss renewal options.
22. If we are unsuccessful in our attempts to contact you, your membership will cease after the annual expiry date and no further use of the facilities will be permitted.
Specific to Club Super Saver Memberships
Cooling Off Period
23. You have seven days from the date of purchase to cancel your membership (cooling off period).
24. If you choose to cancel within seven days of purchase a fee of £10 will be charged to cover administration costs and if the facility is used during the first 7 days £6.75 per visit will be deducted from the refund.
Cancellation
25. By signing up for a Club Super Saver membership you are agreeing to pay 12 monthly payments by direct debit, regardless of your level of use.
26. Should you cancel your Direct Debit within this period you will be required to pay the remainder of your membership. In addition an administration fee of £25 will be applied.
27. In the event of point 26 we will request payment of the balance and administration fee within seven days.
Renewal
28. We will attempt to contact you by telephone and email with the details you supplied when you joined; this will be to remind you of your membership expiry date, and to outline the change to your monthly fee after your contracted term finishes. If we are unable to make contact, or otherwise advised by you, after the 12th payment has been received your Club Super Saver membership will revert to a ‘Monthly Club Basic’ and your direct debit fee will be adjusted accordingly.
Specific to Club Basic Memberships
Cancellation
29. A 30 day notice period is required should you wish to cancel your membership
30. Your cancellation request must be made by email to sportscentre@tomlinscoteschool.com. Please do not cancel the direct debit yourself.
31. You will receive an email detailing the date of your final Direct Debit payment and confirmation that we will cancel your Direct Debit thereafter.
32. Cancellation requests received by the 5th of the month will incur no further direct debit payments; requests received from the 6th of the month will incur one further direct debit payment.
33. Tomlinscote School will cancel the direct debit on the appropriate date on your behalf.
34. No refund will be given for any period of membership covered by your last payment should you decide to cancel, regardless of your level of use of the club.
35. Should you cancel your direct debit yourself, you will be liable to make a payment to cover the final scheduled direct debit payment. You will also incur an administration fee of £10.00. These payments must be made within 7 days of cancelling your direct debit.
Important information for monthly memberships (Club Basic and Club Super Saver)
36. Should you default on your monthly payment (eg from a lack of available funds) an administration charge of £10 will be applied. Your monthly payment and the administration fee will have to be paid before continued use of the centre is permitted.
37. We will attempt to collect this payment by representing your Direct Debit on the next available date. If collection is unsuccessful we will contact you to collect the payment manually.
Upgrading/changing your membership
38. It is possible to upgrade from a Club Basic to a Club Super Saver Membership or Advance Membership. No administration fees will be charged for this change.
39. You will be required to complete and sign a new copy of our Terms & Conditions.
40. It is possible to upgrade your membership type or to add a partner. Please email your request to sportscentre@tomlinscoteschool.com
41. By upgrading or adding a partner to your Club Super Saver membership your minimum 12 month period will start again, in line with the new membership.
Contacting Us
Tomlinscote Sports Centre is operated by Surrey Heath Education Trust, trading as Tomlinscote School & Sixth Form College. Surrey Heath Education Trust is a charitable company limited by guarantee registered in England & Wales.
Company number: 8621310
Registered address: Tomlinscote Way, Frimley, Surrey, GU16 8PY
Telephone: 01276 670316